This Privacy Policy describes how Up Light Entertainment Inc. (“we”, “us”, “our”) collects, uses, stores and discloses your personal information. This Privacy Policy applies to information we collect from users who visit our website at https://www.uplight.ca (our “Site”), from people who communicate with us, and from clients who use our services, including our webinars, online video coaching and in-person coaching. We understand and greatly value the importance of your privacy. We will only use your personal information in accordance with this Privacy Policy, unless otherwise required by applicable law.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES DESCRIBED IN THIS PRIVACY POLICY, DO NOT USE THE SITE OR ENGAGE OUR SERVICES
TYPES OF INFORMATION WE COLLECT.
We may collect and use several types of information about you including:
Personal Information which is information that can reasonably be used to directly or indirectly identify, locate or contact you, such as your name, address, age, phone number, identification, email address and debit/credit card information.
Non-Personal Information which is information that does not directly or indirectly identify you or any other individual, such as demographic information, statistical or aggregated information, technical information and information about your interactions with our Site.
HOW WE COLLECT YOUR INFORMATION.
We use different methods to collect your information, including through:
● Direct interactions with you, for example, when you make a purchase through our Site, register a user account, interact with us on social media, or correspond with us by email
or otherwise.
● Automated technologies or interactions , as you navigate through our Site.
● From third parties, , in the form of aggregated non-personal information.
WHAT INFORMATION WE COLLECT.
A. Information You Provide Us.
In order to access and use our Site and the services we provide, we may ask you to provide the following information:
· When you make a purchase through our Site, including for our coaching services, we may require that you provide us with a name, address, phone number, email address, level of experience and debit/credit card information.
· When you register an account or subscribe to our newsletter, we require that you provide your name and email address;
· When you communicate with us, whether through email, telephone, in-person, social media, in response to our surveys, or other communication platforms, we may collect the contents of any such communications and your contact information, including your name and email address.
· We reserve the right to request other types of information in the future.
B. Information That is Collected Automatically.
When you visit our Site, we may use cookies or other automatic data collection technologies to collect certain information about your activity on our Site and the equipment you use. This information includes details of your visits to our Site (such as traffic data and the pages that you visit on the Site) and information about your computer and internet connection (such as your IP address, geolocation data, operating system, and browser type).
The information we collect automatically is statistical data and does not include personal information. We use this information to improve our Site and to deliver a better and more personalized service to our users.
The technologies we use for this automatic data collection may include:
· Cookies.
A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies in your browser settings; however, doing so may mean you are unable to access certain parts of our Site.
· Web Beacons.
Pages of our Site and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs). Web beacons permit us to count users who have visited pages on our Site, determine if you have opened an email from us and to collect Site statistics (for example, recording the popularity of certain Site content and verifying system and server integrity).
C. Information That is Collected from Third Parties.
We advertise on Facebook and may, in the future, advertise on other third-party websites. These third parties may use cookies alone or in conjunction with other tracking technologies to collect information about you when you click our advertisements. We do not control these third parties' tracking technologies or how they are used. You are encouraged to read the privacy policy of third-party websites you visit, including without limitation, website on which you click advertisements.
We collect reports from Facebook, and may in the future collect reports from other third-party websites on which we advertise, that contain aggregated data about clicks on our ads. This information is de-personalised and cannot be used to identify any individual.
HOW WE USE YOUR INFORMATION.
We use the information we collect for the following purposes:
● to provide you with our services;
● to perform our contractual obligations to you;
● to improve your user experience;
● to improve the functionality of our Site;
● to communicate with you;
● to provide customer support and respond to your requests and inquiries;
● to market our services;
● to produce reports which may be used, sold, or published by us at our sole discretion provided that any data or reports will be anonymized and not refer to any individual user;
● to investigate and address conduct that may violate our Terms of Service;
● to comply with legal and regulatory requirements;
● to enforce our legal rights;
● to detect and prevent fraud; and
● to act in any other way we may describe when you provide us with your information
We may also use your information to contact you about goods and services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please use the unsubscribe mechanism included in our e-mails or e-mail us at info@uplight.ca.
WHEN WE MAY SHARE YOUR INFORMATION WITH OTHERS.
A. Third Party Service Providers.
We may share your information with third-party service providers we use to support our business (such as analytics and search engine providers that assist us with the improvement and optimization of our Site). For example, we may use third-party service providers to help us make the Site operate smoothly and to help us communicate with our users. Our third-party service providers are contractually obligated to keep personal information confidential and to use it only for the purposes for which we disclose it to them.
B. Legal and Safety Factors.
We may disclose personal information if required by law or in the event we need to share information with a third-party in order to protect a person’s safety and security or the safety and security of us or our employees.
C. Corporate Change.
We may disclose personal information to third-parties in connection with a corporate change, including any due diligence process, but such disclosure will be subject to this Privacy Policy continuing to govern treatment of personal information.
D. Affiliate Companies.
We may disclose personal information to our subsidiary and affiliate companies, but such disclosure will be subject to this Privacy Policy continuing to govern treatment of personal information.
E. Consent.
We may disclose your personal information where you have provided us with your consent to do so.
F. Non-Personal Information.
We may disclose aggregated information about our users, and information that cannot be used to identify any individual without restriction.
THIRD-PARTY LINKS
The Site contains links to third-party websites. Similarly Those third-party websites have their own privacy policies, and we have no control of or responsibility for the privacy practices of those third-parties. Clicking on a link to a third-party website may allow that third-party to collect or share information about you. We encourage you to read the privacy policy of any third-party website you visit.
LEGAL BASIS FOR PROCESSING USER INFORMATION
We will only use your information for our legitimate business interests, as described in this Privacy Policy, to fulfill our contractual obligations to you or if required to comply with a legal obligation.
YOUR RIGHTS
By law you have the right to request access to and to correct the personal information that we hold about you. You may also have certain additional rights.
If you are a user in the European Economic Area or United Kingdom, you have certain rights under the respective European and UK General Data Protection Regulations (“GDPR”). These include the right to (i) request access and obtain a copy of your personal data; (ii) request rectification or erasure; (iii) object to or restrict the processing of your personal data; and (iv) request portability of your personal data. Additionally, if we have collected and processed your personal data with your consent, you have the right to withdraw your consent at any time.
If you are a California resident, you have certain rights under the California Consumer Privacy Act (“CCPA”). These include the right to (i) request access to, details regarding, and a copy of the personal information we have collected about you and/or shared with third parties; (ii) request deletion of the personal information that we have collected about you; and (iii) the right to opt-out of sale of your personal information. As the terms are defined under the CCPA, we do not “sell” your “personal information.”
If you wish to exercise your rights under the GDPR, CCPA, or other applicable data protection or privacy laws, please contact us at the address provided at the bottom of this Privacy Policy, specify your request, and reference the applicable law. We may ask you to verify your identity, or ask for more information about your request. We will consider and act upon any above request in accordance with applicable law. We will not discriminate against you for exercising any of these rights.
We will handle any request to exercise these rights in accordance with applicable law and any relevant legal exemptions. You may exercise these rights as permitted by the Site or by contacting us using the contact details below.
TRANSFERRING YOUR PERSONAL INFORMATION
We may process, store, and transfer your information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. Whenever we engage a service provider, we require that its privacy and security standards adhere to this Privacy Policy and applicable Canadian legislation.
SECURITY
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
DATA RETENTION
Except as otherwise permitted or required by applicable law, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for.
WITHDRAWING YOUR CONSENT
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at the address provided at the bottom of this Privacy Policy. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
CHILDREN UNDER THE AGE OF 13
Our Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site. If we learn we have collected or received personal information from a child under 13 we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at the contact information below.
CHANGES TO OUR PRIVACY POLICY
We will post any changes we make to this Privacy Policy with a notice at the top of this page that the Privacy Policy has been updated. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Site home page.
CONTACT US
We welcome your questions, comments, and requests regarding this Privacy Policy and our privacy practices. Please contact us at:
Email: info@uplight.ca
Up Light Entertainment Inc.
1827 Woodward Drive
Unit 302
Ottawa, ON
K2C 0P9